Privacy Policy
Website Privacy Policy (Refreshed Aesthetics)
Last Updated: 01/19/2026
This Privacy Policy explains how Refreshed Aesthetics (“Refreshed,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, request information, book or inquire about appointments, purchase products or services, or otherwise interact with us online (the “Service”).
This Privacy Policy applies to information collected through our website and online channels. It does not replace any in-office privacy notices or patient intake documents you receive at the practice.
1) Important Note About Health Information (Medical Spa Notice)
Our website is intended for general informational purposes and appointment requests. Please do not submit sensitive medical information (including diagnoses, medical history, photos of medical concerns, or other health details) through general website contact forms unless the form specifically states it is intended for secure medical communications.
If you are an established patient and we provide a secure patient portal or HIPAA-appropriate method to communicate clinical information, use that method instead.
2) Definitions
Personal Information means information that identifies or can reasonably be linked to you, such as your name, email, phone number, address, appointment request details, or identifiers like IP address.
Usage Information means information about how you use our website, such as pages visited, device type, browser type, and approximate location derived from IP address.
3) Information We Collect
A. Information you provide to us
We may collect Personal Information you submit, including:
Name, email, phone number
Address (if you purchase products or services online)
Appointment requests, preferences, and scheduling details
Payment-related information (processed by third-party payment processors; see Section 7)
Communications you send us (messages, emails, texts, reviews, or inquiries)
B. Information collected automatically
When you use the Service, we may collect Usage Information, including:
IP address, browser type, device identifiers
Pages viewed, time spent, referral URLs
Approximate location (city/state) derived from IP address
Cookie and tracking data (see Section 5)
4) How We Use Information
We use information to:
Provide and operate the Service, including online booking and appointment requests
Communicate with you about scheduling, confirmations, reminders, and service updates
Respond to inquiries and customer service requests
Process transactions for products or services (through third-party processors)
Improve our website, services, marketing, and patient experience
Maintain security, prevent fraud, and enforce our policies
Comply with legal obligations and resolve disputes
5) Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to:
Enable core website functionality
Remember preferences
Understand website usage and improve performance
Measure marketing effectiveness
You can control cookies through your browser settings. Blocking some cookies may affect website functionality.
6) Communications: Email, Phone, and Text Messaging
Service-related messages (appointment communications):
If you provide your phone number or email, we may contact you for service-related purposes such as appointment confirmations, reminders, schedule changes, aftercare reminders, and important practice updates.
Marketing messages:
If you opt in, we may send marketing communications (promotions, events, product updates). You can opt out at any time:
Email: use the “unsubscribe” link
Text: reply STOP (or other recognized opt-out keywords)
Or contact us directly
Message and data rates may apply depending on your carrier and plan.
7) Payments
If you purchase products and/or services online, payments may be processed by third-party payment processors. We do not store your full payment card number. Your payment information is handled according to the processor’s privacy and security practices.
8) How We Share Information
We may share information:
With service providers who help us operate the website, booking, communications, analytics, payment processing, or marketing
For legal reasons (to comply with law, court orders, or valid requests)
To protect rights and safety (security, fraud prevention, policy enforcement)
In business transitions (merger, acquisition, sale of assets), where permitted by law
With your consent, for any other disclosed purpose
We do not sell your Personal Information in exchange for money. We may use certain marketing and analytics tools that use cookies or similar technologies; you can manage tracking preferences as described in Section 5.
9) Data Retention
We retain Personal Information as long as reasonably necessary for:
Operating our Service and fulfilling requests
Maintaining business records and resolving disputes
Complying with legal and regulatory obligations
Enforcing agreements and policies
Usage Information is generally retained for a shorter period unless needed for security, analytics, or legal purposes.
10) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.
11) Pennsylvania Data Breach Notice
If a data breach involving certain Personal Information occurs, we will provide notices as required by Pennsylvania law, and may also notify the Pennsylvania Attorney General and other entities when legally required.
12) Children’s Privacy
Our Service is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If you believe a child has provided Personal Information, contact us and we will take appropriate steps to delete it.
13) Links to Third-Party Sites
Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent revision. Material changes will be posted on this page.
15) Contact Us
If you have questions or requests related to this Privacy Policy, contact us:
Refreshed Aesthetics
Email: Info@refreshedpgh.com
Phone: 412-455-8668
Address: 1122 Freeport Road Pittsburgh, PA 15238
Website: www.refreshedpgh.com